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Details for Service Performance Improvement and Accountability
Service Name Performance Improvement and Accountability Program Name Capacity Building
Goal Manage resources to provide effective and efficient delivery of services to North Carolinians.
Objective Assure the capacity to deliver health and safety services to children and/or adults through collaboration, networks, partnerships and workforce development.
Division Division of Public Health
Service Description

This service monitors the quality of the North Carolina Public Health system at the state and local levels. This includes Public Health Incubator Collaborative, Local Boards of Health training and Nurse and Administrative Consultation.


It provides technical assistance and training to state and local health departments on improving their performance in clinical and administrative areas. 

This includes consultation, technical assistance and professional development activities to local health departments in the areas of:  policies, procedures and protocols; quality and performance improvement; grant writing; and nursing practice related to all services provided, compliance of records, documentation, state and federal reporting requirements, budgets and contracts; consultation on program eligibility, fee establishment and accounts receivable; aid-to-county funding; compliance monitoring of each local agency; training of administrative support staff  in procedures and processes related to contracts and administrative/medical records management; assisting in local staff development and organization and training on the Health Information System (HIS).

Incubators - There are a total of six (6) incubator collaboratives working currently, consisting of up to 18 local health departments each.  These collaboratives are teams of local health departments working together, voluntarily, to address pressing public health issues.  They enable the sharing of resources and ideas such that autonomous local health departments can focus on their community health needs while benefiting from regional public health initiatives.

Local Boards of Health training provides quality training as required in both the Consolidated Agreement between the Division of Public Health and local health departments and the new mandatory Local Health Department Accreditation Program.   As a result of the training, Board members will have a better understanding of their role and responsibilities as well as legal authority, and will be better advocates for the health of the public within their communities.

The beneficiaries are North Carolina state and local health departments, their employees and the clients they serve.
Web Site www.ncpublichealth.com Year First Initiated 1971
Available State Wide Yes Geographic Area Served
Grants Provided No Competitive Bidding No
Competitive Bidding Details
Waiting List No Waiting List Start Date
Number Waiting
Waiting List Details

Income Eligibility
Income Eligibility No
Income Eligibility Method
Income Eligibility Type
Whose Income Eligibility
Income Disregard No
Income Disregard Desc
Income Verified No
Income Verified Method
Income Criteria
Income Eligibility Change
Income Eligibility Method Prior To Change
Income Eligibility Other

Target Population
Age Range Start Age Range End
0 100+

Legal Authority
Authorization Level Authorization Type Citation
State SB 1687

Budget Information
State Fiscal Year (SFY)
As of the month of
Authorized Budget Fiscal Year 2024 SFY 2023-2024 Year To Date Expenditures Balance
Salary and Fringes (1X) 0 0 0
Salary Other (1X) 0 0 0
Operating (2X-5X) 0 0 0
Contracts/Allocations (6X) 0 0 0
Reserves (7X) 0 0 0
Transfers (8X) 0 0 0
Total Requirements 0 0 0
Receipts-Federal 0 0 0
Receipts- Local receipts 0 0 0
Receipts- Other receipts 0 0 0
Total Receipts 0 0 0
General Fund Appropriations 0 0 0
State Local Other
0 0 0
State Local
0 0