Vital Records service collects the records of important human events, including births, deaths, marriages, divorces and fetal deaths, and archives them in a systematic manner so the records can be retrieved as needed. 

- Where the records come from: Local partners (such as county Register of Deeds, health departments, hospitals and funeral homes) gather and process information on occurrences of vital events. Vital Records staff members review electronic and paper records for completeness and accuracy. Vital Records provides training and technical assistance for local partners.

- How certificates are issued: Vital record certificates are issued in person and by mail; the program collects fees for those records.

- Where reports are sent: Vital Records reports data to federal programs such as the Center for Disease Control and Prevention National Center  for Health Statistics and the Social Security Administration. The State Center for Health Statistics receives data extracts. Death reports are sent to Clerks of Court and N.C. Division of Motor Vehicles.

- Other services: Vital Records provides consultation to the public and to partner agencies for changes to certificates, helping to ensure legal compliance. Vital Records processes Special Registrations (adoptions, paternities, name changes, amendments).

The service benefits the general population of North Carolina.