The Client Assistance Program acts as a consumer advocate for people with disabilities who are having problems applying for or receiving rehabilitation services. Staff members are knowledgeable about laws, regulations and policies and can help clients understand their rights and work with the system. They can give advice, negotiate on the client’s behalf and help with appeals.

Consumer Advocacy staff ensures that North Carolinians can exercise their rights under the federal Rehabilitation Act and gain access to services available through the Division of Services for the Blind (DSB) or the Division of Vocational Rehabilitation Services (DVRS).

Individuals can find out more about these services through human services and disabilities support group offices and newsletters as well as by standard mail, e-mail, toll-free telephone or TTY. This service benefits applicants for and individuals determined eligible for DVRS or DSB services.