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Details for Service Complaint Intake
Service Name Complaint Intake Program Name Regulation
Goal Manage resources to provide effective and efficient delivery of services to North Carolinians.
Objective Assure that children and/or adults are protected from harm through enforcing and communicating uniform regulatory standards for multiple health and related facilities and professions.
Division Division of Health Service Regulation
Service Description

Complaint Intake is one of the services provided as part of the regulatory process of Health Service Regulation. Activities include:

  • Receiving oral and written complaints about health care facilities and agencies.
  • Receiving written incident reports from mental health facilities and adult care homes about deaths resulting from homicide, suicide or accident or with the use of restraints or seclusion.
  • Receiving reports of allegations of abuse, neglect, misappropriation of property and fraud from various agencies.

Staff members review all reports, set priorities and enter complaints into a computer database for investigation. They provide information to callers when the matter does not fall under the Division of Health Service Regulation.

The Complaint Intake Unit collaborates with other agencies and may refer some complaints to other agencies for investigation. These include accrediting agencies such as The Joint Commission; advocacy groups such as ombudsmen with the Division of Aging and Adult Services (DAAS); advocates with the Division of Mental Health, Developmental Disability and Substance Abuse Services; and protective services with the Division of Social Services, DAAS and county departments of social services.

Web Site http://ncdhhs.gov/dhsr Year First Initiated 1996
Available State Wide Yes Geographic Area Served
Grants Provided No Competitive Bidding No
Competitive Bidding Details
Waiting List No Waiting List Start Date
Number Waiting
Waiting List Details

Income Eligibility
Income Eligibility No
Income Eligibility Method
Income Eligibility Type
Whose Income Eligibility
Income Disregard No
Income Disregard Desc
Income Verified No
Income Verified Method
Income Criteria
Income Eligibility Change
Income Eligibility Method Prior To Change
Income Eligibility Other

Target Population
Age Range Start Age Range End
0 100+
1 100+

Legal Authority
Authorization Level Authorization Type Citation
Federal Code of Federal Regulations 483.10(b)(7)
State Statute GS 131D-2(j)
State Statute GS 122C-25(d)

Budget Information
State Fiscal Year (SFY)
As of the month of
Authorized Budget Fiscal Year 2024 SFY 2023-2024 Year To Date Expenditures Balance
Salary and Fringes (1X) 0 0 0
Salary Other (1X) 0 0 0
Operating (2X-5X) 0 0 0
Contracts/Allocations (6X) 0 0 0
Reserves (7X) 0 0 0
Transfers (8X) 0 0 0
Total Requirements 0 0 0
Receipts-Federal 0 0 0
Receipts- Local receipts 0 0 0
Receipts- Other receipts 0 0 0
Total Receipts 0 0 0
General Fund Appropriations 0 0 0
State Local Other
0 0 0
State Local
0 0