The Long Term Care Ombudsman Service advocates for residents of long-term care facilities (nursing homes, adult care homes, rest homes, assisted living) throughout North Carolina. Ombudsmen (advocates) respond to, investigate and try to resolve complaints from or on behalf of residents. They also:
-Train and provide technical help to more than 1,000 county-appointed volunteers
-Train long-term care staff about the rights of residents
-Provide elder abuse prevention education for facilities and the public
-Provide information about long-term care to the general public
-Collect and report complaint data to the Administration on Aging
-Promote community involvement with long-term care providers
-Inform public agencies, legislators and others on problems affecting the rights of residents and make recommendations for resolving problems
The service benefits adults age 60 and over who live in long-term care facilities and their families.