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Details for Service Client Assistance Program (CAP) Consumer Advocacy
Service Name Client Assistance Program (CAP) Consumer Advocacy Program Name Access, Outreach
Goal Expand awareness, understanding and use of information to enhance the health and safety of North Carolinians.
Objective Assure that children and/or adults have access to consistent and accurate health and safety information through outreach and education.
Division Division of Vocational Rehabilitation Services
Service Description

The Client Assistance Program acts as a consumer advocate for people with disabilities who are having problems applying for or receiving rehabilitation services. Staff members are knowledgeable about laws, regulations and policies and can help clients understand their rights and work with the system. They can give advice, negotiate on the client’s behalf and help with appeals.


Consumer Advocacy staff ensures that North Carolinians can exercise their rights under the federal Rehabilitation Act and gain access to services available through the Division of Services for the Blind (DSB) or the Division of Vocational Rehabilitation Services (DVRS).


Individuals can find out more about these services through human services and disabilities support group offices and newsletters as well as by standard mail, e-mail, toll-free telephone or TTY. This service benefits applicants for and individuals determined eligible for DVRS or DSB services.


Web Site http://cap.state.nc.us Year First Initiated 1984
Available State Wide Yes Geographic Area Served
Grants Provided No Competitive Bidding No
Competitive Bidding Details
Waiting List No Waiting List Start Date
Number Waiting
Waiting List Details

Income Eligibility
Income Eligibility No
Income Eligibility Method
Income Eligibility Type
Whose Income Eligibility
Income Disregard No
Income Disregard Desc
Income Verified No
Income Verified Method
Income Criteria
Income Eligibility Change
Income Eligibility Method Prior To Change
Income Eligibility Other

Target Population
Age Range Start Age Range End
14 100+

Legal Authority
Authorization Level Authorization Type Citation
Federal Public Law Rehabilitation Act of 1973 as amended (Public Law 105-220)

Budget Information
State Fiscal Year (SFY)
As of the month of
Authorized Budget Fiscal Year 2025 SFY 2024-2025 Year To Date Expenditures Balance
Salary and Fringes (1X) 0 0 0
Salary Other (1X) 0 0 0
Operating (2X-5X) 0 0 0
Contracts/Allocations (6X) 0 0 0
Reserves (7X) 0 0 0
Transfers (8X) 0 0 0
Total Requirements 0 0 0
Receipts-Federal 0 0 0
Receipts- Local receipts 0 0 0
Receipts- Other receipts 0 0 0
Total Receipts 0 0 0
General Fund Appropriations 0 0 0
State Local Other
0 0 0
State Local
0 0