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Details for Service Relay NC
Service Name Relay NC Program Name Access, Outreach
Goal Expand awareness, understanding and use of information to enhance the health and safety of North Carolinians.
Objective Assure that children and/or adults have access to consistent and accurate health and safety information through outreach and education.
Division Division of Services for the Deaf and Hard of Hearing
Service Description

Relay NC is a dual-party telephone relay service available by dialing 711. Deaf, Hard of Hearing, Deaf-Blind and speech-impaired individuals are ensured functional equivalency in accessing community resources via the telecommunications system.

A contracted vendor provides dual-party telecommunications service. The level of demand is measured by the number of outbound calls made via the 711 Relay NC number.   Demand for tradional relay service is expected to maintain a downward trend. At the same time, demand for internet-based relay services will continue to increase sharply. 

Web Site http://www.ncdhhs.gov/dsdhh/ Year First Initiated 1991
Available State Wide Yes Geographic Area Served
Grants Provided No Competitive Bidding No
Competitive Bidding Details
Waiting List No Waiting List Start Date
Number Waiting
Waiting List Details

Income Eligibility
Income Eligibility No
Income Eligibility Method
Income Eligibility Type
Whose Income Eligibility
Income Disregard No
Income Disregard Desc
Income Verified No
Income Verified Method
Income Criteria
Income Eligibility Change
Income Eligibility Method Prior To Change
Income Eligibility Other

Target Population
Age Range Start Age Range End
0 100+

Legal Authority
Authorization Level Authorization Type Citation
State Statute NCGS 62-157
State Statute NCGS 62-157
Federal Public Law Americans with Disabilities Act of 1990
Federal Public Law Americans with Disabilities Act of 1990

Budget Information
State Fiscal Year (SFY)
As of the month of
Authorized Budget Fiscal Year 2025 SFY 2024-2025 Year To Date Expenditures Balance
Salary and Fringes (1X) 0 0 0
Salary Other (1X) 0 0 0
Operating (2X-5X) 0 0 0
Contracts/Allocations (6X) 0 0 0
Reserves (7X) 0 0 0
Transfers (8X) 0 0 0
Total Requirements 0 0 0
Receipts-Federal 0 0 0
Receipts- Local receipts 0 0 0
Receipts- Other receipts 0 0 0
Total Receipts 0 0 0
General Fund Appropriations 0 0 0
State Local Other
0 0 0
State Local
0 0