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About DHHS Open Window
Open Window captures important information on all DHHS services, programs and the contracts that support those services. Open Window also contains key planning and performance information for DHHS as well as for our divisions and offices.
Through Open Window, you will see what services, programs and contracts are provided, how they are funded; and whether our performance is producing results for our customers.
Additional Resources

OUR MISSION: In collaboration with our partners, DHHS provides essential services to improve the health, safety, and well-being of all North Carolinians.

OUR VISION: Advancing innovative solutions that foster independence, improve health and promote well-being for all North Carolinians.


Belonging Intentionally promote an inclusive, equitable workplace that reflects the communities we serve, where everyone feels a sense of belonging, and our diverse backgrounds and experiences are valued and recognized as strengths.
People-Focused Focus on the people we serve, deliver value and make a positive impact on their lives and communities.
Teamwork We are all one department, one team, working toward one goal: to improve the health, safety and well-being of all North Carolinians.
Proactive Communication Maintain an open and trusting environment for collaboration and continuous improvement with our team, stakeholders and the people we serve.
Transparency Share expertise, information and honest feedback within the Department and with stakeholders and the community. Ask for help when needed.
Stewardship Be good stewards of resources and time to create a positive impact for those we serve.
Joy Have joy and balance at work so we all bring our A-game when serving the people of North Carolina.


  • Goal 1: Advance the health and well-being of North Carolinians utilizing the programmatic tools of our Department.
  • Goal 2: Build an innovative, coordinated, and whole-person centered system that addresses both medical and non-medical drivers of health.
  • Goal 3: Turn the tide on North Carolina‚Äôs opioid crisis.
  • Goal 4: Ensure all North Carolina children get a healthy start and develop to their full potential in safe and nurturing families, schools and communities.
  • Goal 5: Achieve Operational Excellence.


Customer Service

Welcome to DHHS Open Window.

You may have been referred to this by calling the DHHS Customer Service Center or may have found this site in other ways.

From this site you can locate information about assistance and services that may be available to you and your family in your local community.

Open Window maintains information on many service providers in North Carolina.

To find information or help visit our key topics page: