Service Report: Long Term Care Ombudsman Service

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Service Summary Fact Sheets

Details for Service Long Term Care Ombudsman Service

Service Name

Long Term Care Ombudsman Service

Program Name

Adult Out of Home Supports

Goal

Provide services and protection to individuals and families experiencing serious health and safety needs who are not, at least temporarily, able to assist themselves with the goal of helping them to return to independent, community living.

Objective

Assure that adults being served in out-of-home placements receive support services designed to assist them in their return to home and/or community living.

Division

Division of Aging and Adult Services

Service Description

The Long Term Care Ombudsman Service advocates for residents of long-term care facilities (nursing homes, adult care homes, rest homes, assisted living) throughout North Carolina. Ombudsmen (advocates) respond to, investigate and try to resolve complaints from or on behalf of residents. They also:

-Train and provide technical help to more than 1,000 county-appointed volunteers

-Train long-term care staff about the rights of residents

-Provide elder abuse prevention education for facilities and the public

-Provide information about long-term care to the general public

-Collect and report complaint data to the Administration on Aging

-Promote community involvement with long-term care providers

-Inform public agencies, legislators and others on problems affecting the rights of residents and make recommendations for resolving problems

The service benefits adults age 60 and over who live in long-term care facilities and their families.

Web Site

https://www.ncdhhs.gov/assistance/adult-services/long-term-care-ombudsman

Year First Initiated

Available State Wide

Yes

Geographic Area Served

statewide

Grants Provided

Competitive Bidding

Competitive Bidding Details

Waiting List

Waiting List Start Date

Number Waiting

Waiting List Details

Income Eligibility

Income Eligibility	No
Income Eligibility Method
Income Eligibility Type
Whose Income Eligibility
Income Disregard	No
Income Disregard Desc
Income Verified	No
Income Verified Method
Income Criteria
Income Eligibility Change
Income Eligibility Method Prior To Change
Income Eligibility Other

Target Population

Age Range Start	Age Range End
18	100+

Legal Authority

Authorization Level	Authorization Type	Citation
Federal	Public Law	Older Americans Act of 1965, as amended 42 U.S.C. 3058g et. seq.
State	Statute	143B-181.15-.25

Budget Information

State Fiscal Year (SFY) 2021

As of the month of November 2020

	Authorized Budget Fiscal Year 2021	SFY 2020-2021 Year To Date Expenditures	Balance
Salary and Fringes (1X)	404,117	127,900	276,217
Salary Other (1X)	0	0	0
Operating (2X-5X)	15,955	11,027	4,928
Contracts/Allocations (6X)	5,113,645	1,251,878	3,861,767
Contracts/Allocations (6X)	49,837,808	21,081,765	28,756,043
Reserves (7X)	0	0	0
Transfers (8X)	0	0	0

Total Requirements	55,371,525	22,472,570	32,898,955
Receipts-Federal	4,170,571	518,559	3,652,012
Receipts-Federal	9,182,174	4,353,940	4,828,234
Receipts- Local receipts	0	0	0
Receipts- Other receipts	449,507	120,515	328,992
Receipts- Other receipts	40,654,869	16,726,573	23,928,296

Total Receipts	54,457,121	21,719,587	32,737,534
General Fund Appropriations	913,639	751,731	161,908
General Fund Appropriations	765	1,252	-487

Match
State	Local	Other
0	0	0

MOE
State	Local
0	0

FTEs

0.00

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